Official pay data
Updated 11 October 2026
Salary guide
Official annual estimates for the whole country, mapped to the closest published occupation.
United Kingdom · gross annual earnings estimate
25th percentile
£29,206
Median
£35,128
75th percentile
£44,720
This ASHE benchmark covers full-time employee jobs, not self-employed income or part-time jobs. ASHE gross earnings include basic pay, overtime, incentive pay such as bonuses and commissions, shift premiums, and other cash pay. They are before deductions, exclude payments in kind, and are not take-home pay or the whole benefits package. Compare the benchmark with an offer on the same working-hours and annual-pay basis.
This is a country-level occupation benchmark, not a local offer estimate. Pay can differ by location, employer, duties, and working pattern.
Source: ONS, 2025-04-30. Mapped to IT user support technicians; the occupation is broader than the page role. Figures are estimates, not advertised salaries.
This national benchmark is useful for an IT Support Specialist because the mapped occupation covers user support, systems and network maintenance, and technical fault resolution. It is a comparison point for employee jobs, not a promise for every support title or assignment.
Benchmark fit
The benchmark maps to IT user support technicians. That is a close fit where the role involves supporting users, maintaining systems or networks, and resolving technical problems.
Nearby titles: Applications support specialist, Help desk operator, Maintenance engineer, IT technician.
Titles do not guarantee the same scope. The broader occupation includes several support specialisms, while a particular IT Support Specialist post may cover only some of them.
Role scope
IT support work helps users with technical problems while keeping computer systems and networks running.
Respond to requests for IT help and record issue details in a tracking system. · Install and configure hardware, operating systems and other software applications. · Monitor and maintain computer systems and networks, then troubleshoot faults. · Set up user accounts and profiles and deal with password problems. · Some assignments include replacing parts, supporting application roll-outs, or training users.
Recorded support issues and resolved technical faults. · Configured systems, user accounts and profiles.
This guide uses the IT user support technicians benchmark where the specialist role has the user-support and technical-maintenance scope described here.
These are presented as possible later destinations from IT technical support, not alternative titles for the support occupation.
Read the range
A role focused on logging user issues, setting up accounts and resolving faults fits the support benchmark more directly than a [Service Delivery Manager](/uk/salaries/service-delivery-manager) post that owns IT services, systems or technical teams, or a post defined as a software engineering or network engineering destination.
One quarter of employees earn below this figure.
Half of employees earn below this figure and half above it; it is not the arithmetic midpoint of the displayed range.
One quarter of employees earn above this figure.
Location
Supplementary regional medians are available for selected UK regions alongside the national benchmark.
| Region | 25th percentile | Median | 75th percentile |
|---|---|---|---|
| East | Not published | £37,263 | Not published |
| East Midlands | Not published | £32,804 | Not published |
| London | Not published | £42,402 | Not published |
| North West | Not published | £34,182 | Not published |
| Scotland | Not published | £35,386 | Not published |
| South East | Not published | £35,290 | Not published |
| South West | Not published | £31,831 | Not published |
| Wales | Not published | £32,654 | Not published |
| West Midlands | Not published | £34,796 | Not published |
| Yorkshire and The Humber | Not published | £31,366 | Not published |
The national figure is not a local offer estimate; location, employer, duties and working pattern can differ.
Beyond salary
Compare the offer on the same hours and annual-pay basis as the benchmark. Separate guaranteed pay from cash that depends on overtime, incentives or shift arrangements, then assess benefits on their own terms.
Ask which part of the stated annual amount is basic pay rather than conditional cash.
Ask whether each payment is offered, what triggers it and whether it is included in the quoted amount.
Check pension, health cover, leave and any other benefits separately because they are not cash pay in the benchmark.
Employment model
IT support may be employed directly by an organisation or delivered through an outsourced support provider.
Confirm the employer, contracted hours and the annual pay basis before comparing the offer with the benchmark.
An outsourced provider can employ the support role; compare the employee offer on its own terms and working pattern.
Offer review
Questions
Source
Source: ONS, 2025-04-30. The figures cover IT user support technicians (3132) and full time employee jobs. Updated 11 October 2026. This broad occupation benchmark may not match every IT Support vacancy.
Put the benchmark to work
Use the salary range as context. Tailor your CV around the experience that supports your target level.
